Allianz Claims has appointed Chantelle Carroll to the newly created role of process and improvement manager, in charge of a team driving new technologies, innovation, and improving processes that foster personalised claims solutions.
Chantelle joined Allianz earlier this month from the Eden Motor Group, where she was business change manager. Prior to this, she held claims management roles at LV=, RSA and Esure, building a wealth of insurance experience and management skills.
Chantelle now leads the Process, Performance and Planning (PPP) team at Allianz Commercial and reports to head of claims strategy and customer experience Margaret Scott.
“The PPP team is instrumental in driving improvements to our processes and service, both internally and for our customers,” comments Margaret Scott. “In her new role, Chantelle will help to drive innovation and change, supporting us to continue delivering excellent service.”
Chantelle Carroll adds: “This is an exciting role and I am excited to join Allianz at this time of change. Many new technologies are available, from image recognition to machine learning, but how can they help us better process claims and deliver a best in industry service to our customers? We will be focussing on how we can utilise technology to support our claims handing colleagues to deliver an exceptional customer journey”